Citizen's Charter
Our commitment to transparency, accountability, and service standards for students, faculty, patients, and the public.
Our commitment to transparency and care.
PESIMSR Medical College and Hospital came into existence in 2001, with the Medical College starting in 2002 with an intake of 150 students, under permission from the Ministry of Health & Family Welfare, Government of India. This charter sets out our standards of service for students, faculty, patients and the public.
What we hold ourselves to
PES is a not-for-profit society registered under the Societies Registration Act. It stands committed to:
Provides medical care to all patients who visit the institute, while training both undergraduate and postgraduate medical and nursing students.
Ensures every patient receives appropriate medical care within a defined time frame, without discrimination.
Committed to providing world-class treatment at an affordable rate to those who need it most.
Two principles we don't compromise on
Functions as an equal-opportunity employer across the institution.
No patient is turned away from basic medical care for lack of finances.
How the hospital runs
Staff Uniform
All doctors wear white aprons; nursing staff and technicians wear their prescribed uniform robe. Non-medical staff involved in patient movement also wear prescribed uniforms, and every staff member is required to display their identity card at all times.
Outpatient Departments
OPD timings run from 9:00 AM until the last patient is seen. Every outpatient seeking treatment is registered prior to consultation, keeping the process fair and orderly for everyone waiting.
Ready around the clock
- ✓Casualty functions round the clock, every day of the year.
- ✓A Casualty Medical Officer and resident doctors are available 24 hours a day.
- ✓Duty doctors across all specialties are available on call around the clock.
- ✓Emergency cases are attended to promptly, ahead of routine queues.
- ✓All equipment needed for mass casualty situations is kept ready.
- ✓In serious cases, treatment takes priority over paperwork — the decision rests with the treating doctor.
- ✓The emergency operation theatre is maintained continuously to ensure it is always usable.
What we ask of you in return
More than 5 lakh patients attend our OPD annually, and over 1 lakh are attended in casualty and emergency wards each year. Please help us serve everyone well by being mindful of these guidelines.
Beware of Touts
- The hospital is a strict No Smoking Zone — smoking on the premises is a punishable offence.
- Please do not offer tips or gifts to hospital staff for services rendered.
- Refrain from demanding undue favours from staff, as this only encourages corruption.
- Share feedback and constructive suggestions with the Medical Superintendent.
- Use dustbins — help keep the hospital and its surroundings clean.
- Extend courtesy and priority to senior citizens.
Reach the hospital directly
Enquiries & Wayfinding
A location guide map is available, with directional signboards fixed on each floor. An enquiries counter operates at the reception counter, and a Public Relations Officer with patient guides assist visitors at the OPD entrance.
More Helplines
Accident & Emergency Medicine (Casualty): 1800 425 9066 (toll-free). Hospital enquiry works round the clock — 08570 277666.
Get In Touch